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    CONTACT INFORMATION

    7783 , Ibn-Katheer , King-Abdelaziz-Dist , Riyadh , Saudi Arabia

    +966545512249

    info@altawheedgroup.com

    Do you have questions ? Send us an email and we’ll get in touch shortly.

    Orders

    How do I check my order status?

    Sign into (My Account)  click on (My Orders) you will be able to view all your orders

    How can I cancel my order?

    You can contact the customer service team by the WhatsApp number: (+966545512249) Or call customer service: (+966545512249) Our customer service team will help you

    When will I receive my order?

    usually it takes 3-5 working days. and during the special offers, delivery may take 7-14 working days. dapibus ad aliquet maecenas dis neque.

    Account

    I forgot my password

    If you’ve forgotten your password: click on “Forgot your password”. We’ll ask you to enter your email account and then immediately send you a new password. 

    Why should I create an account?

    shopping with us much easier,Allows you to: Check the status of your current order  Contact Customer Service with questions  

    How do I update my shipping or billing address?

    You can update the shipping address through your account on the website: by clicking on your name and selecting the (My Account) section from the list as shown in the image. (photo) And then the following page will appear and ( my account), and (up...

    Payment Methods

    Which payment methods do you accept?

    the payment methods are available with us : (Visa - Master Card - mada - STCPay - ApplePay - cash on delivery) *additional fee for cash on delivery 10RS.

    How to pay with credit/debit card?

    We currently accept a variety of credit/debit cards including Visa, MasterCard It’s easy to use a credit/debit card to pay fo it.

    How can I change payment methods?

    in the payment step you will get the methods of payment you can chose what suite you.  

    When will I be charged for my items?

    Immediately, after you complete shopping and writing your address you will be able to make your payments.  

    How do you calculate currency rates?

    we do not accept other currency, only in Saudi riyal  

    About Paying Tax on Purchases?

    The price shown under or next to the products include all taxes  

    How do I use a coupon?

    When you’ve chosen your items and are ready to checkout

    please proceed to the Shopping Cart page.

    After proceeding to Checkout, you can use your discount code by clicking (Apply discount code)

    Shipping and Delivery

    How can I track my package?

    You can track your by clicking to your name and then order in "My Orders" and you can track your shipment.

    How do I estimate my delivery date?

    You can calculate a delivery estimate by taking the processing time for your order and adding the transit time based on the shipping method you've chosen. also you can contact our customer service to provide a link to track your shipment.

    How do I calculate shipping costs?

    all prices in the payment page includes the taxes and shipping the shipping costs you 20RS if you shop below 200RS and free of cost if you shop more than 200RS from the online store  

    What countries or regions do you ship to?

    we ship to all regions of the Kingdom of Saudi Arabia only. 

    Are there any additional fees involved in international shipping?

    we have no international service till now .  

    An item was lost or damaged during shipping?

    If your order is missing an item or damaged during shipping please contact Customer Service  

    I received an incorrect item?

    If you received an incorrect item, you can exchange it for the correct item or receive a full refund and the item should not used as the policy of the company To begin the process, you can contact Customer Service  

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    How do I return an item?

    in terms of return or refund product: to return the product you have 7 days from the date of receiving the product and 10 days to exchange it, the product should not use the cost of shipping is 25RS and it would be 50RS for two ways of shipping. ...

    I've returned my item; how soon will I receive my refund?

    when you return back the product the refund will take 3-7 working days from our said and 4-14 working days from bank side as the policy of the bank and it will deduct the fees of shipping for two ways

    Returns and Refunds

    An item was lost or damaged during shipping?

    If your order is missing an item or damaged during shipping please contact Customer Service 

    I received an incorrect item?

    If you received an incorrect item, you can exchange it for the correct item or receive a full refund and the item should not used as the policy of the company To begin the process, you can contact Customer Service 

    How do I return an item?

    in terms of return or refund product: to return the product you have 7 days from the date of receiving the product and 10 days to exchange it, the product should not use the cost of shipping is 25RS and it would be 50RS for two ways of shipping. ...

    I've returned my item; how soon will I receive my refund?

    when you return back the product, the refund will take 3-7 working days from our said and 4-14 working days from bank side as the policy of the bank and it will deduct the fees of shipping for two ways  

    New User's Guide

    After Payment ,How Can I Check The Status Of My Order

    During the process of purchase, you should receive several emails from us. There will be an email confirming your order information, and we will also email you the tracking number after we ship out your order.