Privacy Policy

PRIVACY AND POLICY

(Our Privacy Policy) means the way we collect, preserve, use, and how to protect your personal information. You must view this privacy policy. We mean personal information is the information that relates to a specific person and that is used to identify him.
We do not take into account any information of unknown source because it is not suitable for forming personal information, but we collect personal information from those who wish to use the Altawheedgroup.com website or related web pages (including, but not limited to, your sale and purchase of goods or when you call by phone or by Email to our User Support Center team).
Once you provide us with your personal information, we have been authorized to process this information following the terms and conditions (Privacy Policy).
We may amend (Privacy Policy) at any time by announcing this amendment by posting the modified version on the site.
The amended version of the (Privacy Policy) is effective from the date of its publication. Following the publication, your continued use of the site considers your agreement to the terms and conditions mentioned in the modified version of the way we process and deal with your personal information that you have provided us with.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

We hope that you check the website from time to time for announcements of any changes to the privacy policy.

We collected your personal information As part of registering or using the site, you will be required to provide us with specific personal information such as your name, shipping address, email, and/or phone number and other similar information and some additional information about you such as your date of birth or any information that is specific to your identity.

Also, to document your identity, we may need you to provide us with valid proof of identity (for example, a copy of your passport, visa, residence permit, national identity, and/or driver’s license).
We may also need to collect specific financial information from you, such as your credit card and / or bank account details.

You must enter this financial information in the “My Account” section of the site. This information will be used to issue invoices and complete your requests.
When registering on the site, you should not post any personal information (including any financial information) to any part of the site except for the “account management” part and this would protect you from the possibility of you being exposed to fraud or theft of your identity information.
Also, publishing any of your personal information on any part of the site except for “My Account” may lead to the suspension of your use of the site.

Information about its operations and activities will be collected on the site.
Please note that we may use your Internet Protocol (IP) address (a unique number assigned to your computer server, Internet service provider, or ISP) to analyze your activities and improve site management.

We may collect additional information about your computer (for example, the type of browser) and browsing information (for example the pages you visit on the site) in addition to the number of times you use the site.

Finally, we may collect additional information from you or about you in other ways not specifically described here. For example, we may collect information related to your communication with the customer support team or by answering your questionnaires. We may also collect reviews and other comments related to your use of the site.
When we collect personal information for statistical purposes, the names of the information owners must be anonymous.

Our use of your personal information

We use your personal information to provide services and support from the customer team to measure the level of our services and improve them for you, preventing illegal activities and implementing the terms of the user agreement provided with you (“Use Agreement”), in addition to solving problems, collecting fees and providing you with promotional e-mails as well as for documenting the information you provided us with With third parties, for example, we may resort to sharing some of your personal information with banks or authorizing credit cards to process and document services or with third parties to verify frauds.
Although we are keen to maintain your confidentiality, we may need to disclose your personal information to law enforcement agencies, government agencies or third parties, we are obliged to do so by orders of the court or other legal departments to comply with the provisions of the law or when we believe that the disclosure of your personal information may protect Whoever causes physical harm, financial loss, or information about suspicious activity, or to investigate the possibility of violating the terms and conditions of the user agreement and any agreements, or to protect the rights, ownership, or safety of a market, users, or others.
3. We may disclose your personal information if Tech line, any of its subsidiary or affiliated companies or any of its assets related to its business are sold to a potential buyer to continue the site’s activity or concerning this sale for the purposes described in this policy. We may share your personal information with our other group of companies for the purposes described in this Privacy Policy.

The contact information will be the personal information that you provided us with upon registration and that should always be kept up to date.
Information about the products you buy will be displayed on the site.
This information may include details about your user identity and the ratings and comments associated with your use of the site.

We do not sell or rent any of your personal information to a third party within the usual scope of our business and we will only share your personal information according to what is stated in this (Privacy Policy).

Once you register on or use the site, you consider that you have given us a clear authorization to deliver you promotional emails about our services in addition to emails regarding new changes and features on the site, in case you do not want to receive such messages, you only have to choose the link to stop sending these messages to your available mailing address available Below any of use the login to browse and modify your personal information. You can access and review your personal information through the “My Account” management page on the site. If your information changes in any way or you give incorrect information on the site, you must update or correct it immediately, either by viewing it on “My Account” or by contacting the customer service team.

The “Customer Support” link on each page contains the email and phone number for this section.
Please note that we will keep your personal information during and after you have finished using the site as required by law, to overcome technical barriers, to prevent fraud, and to assist in any legal investigation and to take any other measures provided for by law.

Third-party websites links

The site may contain links from other websites, please note that we are not responsible for the level of privacy followed in these other sites. We encourage you when you move from our site to any other site to read their data (privacy policy) if you intend to give them your information Personal. Our (Privacy Policy) applies only to your personal information that we have collected on our website.

Cookies

Like many other websites, our website uses cookies, which are small computer files that are installed on the hard part of your computer. When you go to visit certain web pages on the site, the registry recognizes your browser through a unique and random number.
Also, the cookies that we use do not disclose any of your personal information. These cookies help us to improve your performance on the site and help us to understand which parts of the site are the most used, you are free to cancel these cookies if possible to do so. From the browser and this does not affect your use of the site.

No misleading and deceptive emails

We do not tolerate spam emails, if you wish to report such spam or fraudulent emails, please send an email to info@altawheedgroup.com You may not use our communication tools to send spam Or posting content that violates our user agreement. We check messages automatically and we may resort to manual filtering of them to see if there are spam, viruses, malicious attacks or any other suspicious or illegal activities.

We protect your personal information

When you provide us with your personal information, you have agreed to transfer this information outside the country of Saudi Arabia, and we take all precautions to preserve your information by not accessing it, using it, or disclosing it in an unauthorized manner. All personal information is encrypted, however, the Internet is an unsafe method and we do not guarantee the confidentiality of your personal information.
The user name and password must be entered each time when entering your account or performing any transactions on the site. The password must be chosen with caution using distinct numbers, letters, and shapes.
Do not share your username and password with anyone. In case you have any doubts about hacking the username and password, please immediately contact the customer service team and work to change the password by entering the section of my account on the site.

How to contact us to inquire about (Privacy Policy)

If you have questions or concerns about our collection and use of your personal information, please contact our customer service team at the “Customer Support” link at the top of any special webpage on the site.

Possibility to cancel the account

Altawheed group customers have the right at any time to cancel their account with us with our commitment to delete all personal data by contacting customer service at +201103823700 after original and updated data and / or data and / or certificates viewed from the proof of your identity or the identity of the person The legal entity you represent or the fact that this legal person obtains all the necessary licenses and permits to practice sports in Arab Saudi Arabia. Not to suspend and/or suspend your account and/or delete your account and/or restrict your access to your account for our services. Without prejudice to Altawheed group reserves the right to suspend, suspend or suspend your access to the online platform and your use of Altawheed group services temporarily or permanently, delete your registered account on the site or restrict your access to block us in the event that you do in any way (at our discretion) ) the terms and conditions of use of the site, using without any liability on Altawheed group to or to any other person such suspension or deletion.